1. Terms and Conditions of Service
1. General Provisions
1.1. Definitions
Service — an online platform that provides cryptocurrency-exchange services.
User — any natural or legal person who uses the Service.
Parties — the Service and the User, jointly.
1.2. Subject of the Agreement
The Service enables the User to exchange one cryptocurrency for another or for fiat money in accordance with these Terms.
1.3. Acceptance of the Agreement
By using the Service, the User confirms acceptance of these Terms and undertakes to comply with them.
2. Services Provided by the Service
2.1. Types of Services
Exchange of one cryptocurrency for another.
Exchange of cryptocurrency for fiat money and vice versa.
2.2. Service Availability
The Service strives to provide round-the-clock access but does not guarantee uninterrupted operation and bears no liability for downtime caused by technical failures or force-majeure circumstances.
3. Registration and Verification
3.1. Registration
To access the full range of services, the User must complete registration and provide accurate information.
3.2. Verification
To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies, the Service may request additional documents to verify the User’s identity and source of funds.
4. Rights and Obligations of the Parties
4.1. Rights of the Service
Suspend or terminate services to a User who violates these Terms.
Request additional information and documents under KYC/AML procedures.
4.2. Obligations of the Service
Ensure the security and confidentiality of User data.
Provide up-to-date information on exchange rates and fees.
4.3. Rights of the User
Use the Service in accordance with these Terms.
Receive information on the status of their transactions.
4.4. Obligations of the User
Provide truthful information during registration and verification.
Refrain from using the Service for illegal activities.
Comply with these Terms and applicable law.
5. Financial Conditions
5.1. Fees
The Service charges fees as listed on the relevant page of the website and may change them with notice to Users.
5.2. Exchange Rates
Rates are set by the Service based on market data and may change in real time. The User agrees to the rate displayed at the moment the transaction is executed.
6. Liability of the Parties
6.1. Service Liability Limitation
The Service is not liable for losses incurred by the User due to:
Unlawful actions of third parties;
The User’s breach of these Terms;
Technical failures beyond the Service’s control.
6.2. User Liability
The User is fully responsible for safeguarding account credentials and must not disclose them to third parties. In the event of loss, the User must immediately notify the Service.
7. Privacy and Data Protection
7.1. Data Collection and Processing
The Service collects only the minimum information required to provide services and comply with legal obligations.
7.2. Data Storage
The Service takes measures to protect personal data against unauthorized access, use, or disclosure.
7.3. Transfer to Third Parties
Personal data are not disclosed to third parties without the User’s consent, except as required by law.
8. Dispute Resolution
8.1. Procedure
Disputes shall first be resolved by negotiation. Failing agreement, the dispute will be submitted to the competent court at the Service’s place of registration.
9. Amendments
9.1. Right to Amend
The Service may amend these Terms. Changes take effect upon publication on the website.
9.2. User Notification
The User must monitor changes to the Terms. Continued use after amendments constitutes acceptance of the new conditions.
10. Final Provisions
10.1. Governing Law
These Terms are governed by the laws of the Kyrgyz Republic.